Return & Refund Policy

Last Updated: 15 August 2026

At Thaare Sarees, every saree is carefully inspected and quality-checked before it is packed and handed over to our courier partner. We take great care to ensure that you receive the product you ordered in good condition. 

Because of the nature of our products and our quality-control process, Thaare Sarees does not accept returns or exchanges once an order has been delivered. 

Please read this policy carefully before placing your order. 

1. No-Return & No-Exchange Policy

All purchases made through Thaare Sarees are final sale. 

Once a product has been delivered to the customer, we do not accept: 

  • Returns. 
  • Exchanges. 
  • Size or colour exchanges. 
  • Change-of-mind returns. 
  • Returns due to personal preference. 
  • Returns because the product does not look exactly as expected on a particular screen. 
  • Returns due to the customer ordering the wrong product. 
  • Returns due to the customer no longer wanting the product. 
  • Returns of products that have been used, worn, washed, altered, ironed, damaged, or otherwise handled after delivery. 

Accordingly, customers are requested to carefully review the product description, photographs, fabric details, measurements, and other information before placing an order.

2. Quality Check Before Dispatch

Every saree undergoes a quality check before dispatch. 

Our quality-control process may include checking the saree for: 

  • Visible fabric defects. 
  • Stains or marks. 
  • Damage. 
  • Stitching or finishing issues, where applicable. 
  • Border and pallu condition. 
  • Overall presentation and packaging. 

Only products that pass our quality check are packed and handed over for shipment. 

Because each order is inspected before dispatch, we do not accept ordinary return requests after delivery. 

3. Damaged Package at Delivery

If the package appears severely damaged, opened, tampered with, or otherwise compromised at the time of delivery, please do not accept the shipment where the courier service permits you to refuse delivery. 

If you accept a visibly damaged or tampered package, please immediately take clear photographs and/or video of the package before opening it and contact Thaare Sarees as soon as possible. 

Any claim will be reviewed on a case-by-case basis. 

4. Wrong or Missing Product

Although we carefully check every order before dispatch, if you receive a product that is clearly different from the product you ordered or an item is missing from your order, please contact us promptly. 

You may be required to provide: 

  • Order number. 
  • Photographs of the package and shipping label. 
  • Photographs/videos of the product received. 
  • An unboxing video, where available. 
  • Any other information reasonably required to investigate the issue. 
5. Manufacturing or Product Defects

Handloom and traditionally woven sarees may naturally contain minor variations in: 

  • Weave. 
  • Texture. 
  • Thread thickness. 
  • Colour. 
  • Motifs. 
  • Slubs. 
  • Border alignment. 
  • Finishing. 

Such variations are characteristic of certain fabrics and traditional weaving processes and will not automatically be treated as defects. 

If you believe that your saree has a significant manufacturing or product defect that was present when delivered, please contact us promptly with photographs/videos and your order details. 

Any such claim will be reviewed by our team. Approval of a replacement or other remedy is entirely subject to verification and availability and does not create a general right of return. 

6. Issues That Are Not Eligible for Return or Refund

A return or refund will generally not be provided for: 

  • Change of mind. 
  • Colour preference. 
  • Differences caused by screen or display settings. 
  • Minor variations inherent to handloom or naturally woven fabrics. 
  • Minor irregularities that are characteristic of the fabric or weaving process. 
  • Incorrect product selection by the customer. 
  • Incorrect address or delivery information provided by the customer. 
  • Failure to collect the shipment. 
  • Products damaged after delivery. 
  • Products that have been worn, washed, altered, stitched, ironed, perfumed, or otherwise used. 
  • Products returned without prior approval where approval is required. 
  • Claims made after an unreasonable period following delivery. 
7. Refunds

Since Thaare Sarees follows a no-return and no-exchange policy, refunds are generally not provided for delivered products. 

A refund may only be considered where Thaare Sarees determines that a refund is appropriate under applicable law or where the issue has been verified as resulting from an error attributable to Thaare Sarees. 

Where a refund is approved, the applicable refund amount will normally be processed through the original payment method or another suitable payment method. 

Refund processing times may depend on the payment gateway, bank, or financial institution involved. 

8. Order Cancellation

Cancellation requests may be considered only before the order is processed or dispatched. 

Once an order has been packed and handed over to our courier/logistics partner, cancellation may no longer be possible. 

Customers should contact Thaare Sarees as soon as possible if they wish to request cancellation. 

9. Delivery Refusal

Customers should not refuse delivery simply because they have changed their mind or no longer wish to receive the product. 

Unjustified refusal, failure to accept delivery, or failure to collect a shipment does not automatically entitle the customer to a refund. 

Any resulting shipping, return-to-origin, or other logistics charges may be deducted from any refund that Thaare Sarees is legally required or agrees to provide.

10. Customer Responsibility

Before placing an order, customers are responsible for carefully reviewing: 

  • Product photographs. 
  • Product description. 
  • Fabric information. 
  • Saree specifications. 
  • Price. 
  • Shipping details. 
  • Any applicable product-specific information. 

Please ensure that your delivery address, phone number, email address, and other order information are accurate. 

11. How to Contact Us About an Order Issue

If you believe there is a genuine issue with your order, contact us as soon as possible after delivery. 

Please provide: 

Order Number: 
Customer Name: 
Registered Mobile Number/Email: 
Description of the Issue: 
Photographs/Videos: 

Our team will review the matter and communicate the outcome after verification. 

12. Policy Changes

Thaare Sarees reserves the right to modify this Return & Refund Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.

13. Important Notice

By placing an order with Thaare Sarees, you acknowledge that you have read and understood this No-Return & No-Exchange Policy. 

We strongly encourage customers to review all product information carefully before completing their purchase. 

Thaare Sarees 
Quality checked. Carefully packed. Made for you. 

Email: support@thaaresarees.com 

Phone: +91 7453334737 
 

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